Privacy Policy
Your privacy matters to us at Meadow Packet Trail
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you willingly provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Meadow Packet Trail values your privacy and does not sell your personal information to others. We share information only as needed to provide our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat your personal data security with seriousness and apply suitable technical and organizational safeguards to safeguard it. This includes safe data storage, encrypted transmissions, and restricted access to personal data inside our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during communication between your browser and our infrastructure.
Limited Access
Only approved staff who require the data to deliver services can access customer information.
Although we employ robust security measures, no online transmission method is completely secure. We regularly update our security practices to guard against emerging risks.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable law, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: four years after last service interaction
- Payment transaction records: six years for tax and accounting needs
- Website analytics data: twenty-four months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or one year of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies store your preferences and help us assess site performance.
You can adjust cookie options in your browser settings. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please see our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Meadow Packet Trail and our site. We are not accountable for the privacy practices of other sites.
We recommend reviewing the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When substantial updates occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Meadow Packet Trail Privacy Team
67 Floral Street, London
London, United Kingdom WC2E 9JE
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within ten business days.